FAQ — Car Rental Service

1. How can I make a vehicle booking on your website?

To request a booking, fill out the online form on our website. Provide your pick-up point, rental period, and preferred vehicle type. Our team will check availability and get in touch with you to confirm the details and conditions.

2. What documents are needed to rent a car?

In most cases, you will be asked to provide:

• a valid driving licence,
• a passport or official government ID,
• an active phone number or email address for contact.

Depending on the destination, an International Driving Permit (IDP) may also be required.

3. Is a security deposit required?

Yes, a refundable security deposit is typically requested. The amount depends on the car category and rental length. All deposit terms are clearly explained before the booking is finalized.

4. Which payment methods do you accept?

Common payment options include:

• credit or debit cards,
• secure online payment links,
• in some situations, cash or bank transfers.

Full payment instructions are provided after booking details are confirmed.

5. Can I rent a car without using a credit card?

A credit card is usually required to secure the deposit. However, alternative arrangements may be possible for certain vehicles or locations. Please contact our team to discuss available options.

6. Are there any mileage limits?

Most vehicles are offered with unlimited mileage. If a specific rental includes distance restrictions, this information will be shared in advance.

7. Is airport pick-up available?

Yes, airport collection and return services can be arranged. Select this option in the booking form or notify our team ahead of time.

8. Can I return the car at a different location?

Yes, one-way rentals are available for an additional charge. Just indicate the pick-up and drop-off locations when submitting your request.

9. What happens if my flight is delayed?

If you provide your flight number, our team can track arrival updates and adjust the pick-up time accordingly, usually without extra fees.

10. Do you offer optional extras?

Yes, available add-ons may include:

• child safety seats,
• GPS navigation,
• portable Wi-Fi devices,
• extended insurance coverage.

Please mention any extras you need in the booking form message field.

11. Can I extend my rental after it starts?

Yes, rental extensions are possible depending on vehicle availability. Contact our support team, and we will update your reservation if feasible.

12. What is your cancellation policy?

Cancellations made at least 24 hours before the scheduled pick-up time are usually free of charge. Late cancellations may incur a fee based on the rental terms.

13. Is insurance included in the rental?

Basic insurance coverage is included with every rental. Additional protection options are available, and our team will explain them before confirming your booking.

14. What should I do if the vehicle has a problem?

In case of a technical issue, contact our support team immediately. We will arrange roadside assistance or a replacement vehicle whenever possible.

15. Can I add an extra driver?

Yes, additional drivers can be included in the rental. They must meet the same requirements and may be subject to an extra fee.